Refund policy
Shipping Disclaimer
Please note that once your package is handed over to the shipping courier, the responsibility for the package shifts to the carrier.
While we take great care in securely packaging and shipping your order, we are not responsible for:
• Lost or stolen packages
• Delays caused during transit
• Damaged items once accepted by the courier
If your package is delayed, lost, or damaged during transit:
- Please contact the shipping carrier directly for assistance.
- We are happy to provide tracking information and help resolve any issues where possible, but ultimate responsibility for delivery lies with the shipping carrier.
Shipping Policy
• Processing Time: Orders are processed within 3-4 business days.
• Shipping Times:
• Standard Shipping: 3-7 business days.
• Express Shipping: 2-3 business days.
Shipping times may vary during holidays or due to unforeseen circumstances.
Return Policy
Thank you for shopping with us! Please note:
• All sales are final.
• We do not accept returns, exchanges, or refunds.
If there is an issue with your order, such as a damaged or incorrect item, please contact us at:
shizucha.us@gmail.com within 7 days of receiving your order.
We are here to help and will work to resolve any issues to ensure your satisfaction.
Additional Coverage
If you would like additional shipping coverage (such as insurance), we recommend selecting a shipping option at checkout that includes this service.
Contact Us
For further questions or assistance, reach out to us:
• Email: shizucha.us@gmail.com
• Instagram DM: @shizu.chaa
Thank you for your understanding and support!