Frequently Asked Questions

1. What are the Shipping Methods? 

• Carrier: All orders are shipped via UPS for reliability and speed.
• Processing Time: Orders are typically processed within 3-4 business days for products marked as “In Stock.”

• Shipping Costs: Shipping rates are calculated during checkout based on your location and order weight/size.

2. What is your return policy?

We value your satisfaction. However, please note:

•  All sales are final.
•  In case of damaged or defective items upon arrival, please contact us for further help! 

3. Why Haven’t I Received My Order?

•  If your delivery is delayed, please check your tracking number provided via email.
• Didn’t receive your tracking information? Reach out to us directly via Instagram or email, and we’ll be happy to assist you.

4. Still have questions?

We’re happy to help! Reach out via:

• Email: shizucha.us@gmail.com
• Instagram DM: shizu.chaa